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VAPESKY E-Cigarette Factory: How to Reduce Customers’ After-Sales Risks

Posted on by wapehoyu
VAPESKY E-Cigarette Factory: How to Reduce Customers’ After-Sales Risks

The e-cigarette industry evolves rapidly. Notably, after-sales risks like leakage, malfunction, and poor quality concern customers and manufacturers alike.

As a professional e-cig manufacturer, VAPESKY has built a full risk control system. This system is designed to minimize after-sales risks for global partners.

VAPESKY GMP Clean Production Workshop

Source Control: Build a Strict Quality Barrier from Raw Materials

Poor quality control is the root of most after-sales risks. To address this, VAPESKY uses a “triple access” rule for core raw materials.

  • Core materials include heating wires, oil cartridges, and nicotine. Additionally, all suppliers must hold ISO9001 certification and pass on-site audits.
  • Each batch of materials comes with third-party ROHS and REACH compliance reports. Furthermore, our labs retest materials before warehousing.
  • We check conductivity, tensile strength, and heavy metal content. Consequently, substandard materials are eliminated at the source.

VAPESKY operates a GMP 100,000-level clean workshop. This facility features positive pressure filtration for 0.3-micron particles.

The MES system digitizes the entire production process. For example, it tracks process parameters and traces abnormalities quickly.

Each product undergoes 59 strict quality tests (resistance deviation, thermal shock, 3000-cycle suction aging). This rigorous testing ensures stable quality before delivery. For more details, check our electronic cigarette quality control standards.

Optimized After-Sales System: Improve Response and Solution Efficiency

Fast after-sales response directly reduces customer complaints. To deliver this, VAPESKY has built a multi-channel service platform.

  • Channels include WhatsApp, Telegram, and 24/7 online support. Moreover, we reply to customer issues within 15 minutes of receipt.
  • For non-human damage issues, we offer a clear replacement policy. In addition, after-sales products match formal ones in quality and performance.
VAPESKY After-Sales Service Team

A professional technical support team is part of VAPESKY’s setup. This team analyzes after-sales issues and creates improvement reports.

We also cooperate with the China E-Cig Industry Committee. This partnership ensures standardized dispute resolution processes.

Our product traceability system leverages QR codes. However, unlike basic systems, it lets customers check batches and test records easily. This transparency builds trust with global partners. Learn more about our after-sales service system for vaping products.

Compliance and Innovation: Escort Long-Term Cooperation

Compliance is critical to reducing after-sales risks. Specifically, VAPESKY adheres to EU and Chinese national e-cig standards.

  • We set stricter limits on harmful substances like benzene. Additionally, we reference food safety standards for extra rigor.
  • We reject unregulated products like fake fruit-flavored e-cigs. Therefore, all our products meet strict legal requirements.

VAPESKY invests heavily in R&D to optimize product structure. This innovation solves common issues like oil leakage.

New products take over 1000 hours to design. Furthermore, they pass tests for diverse usage scenarios worldwide.

Quality control, after-sales service, and compliance work in tandem. Ultimately, this builds a solid foundation for long-term cooperation with global customers.

Contact VAPESKY

We are ready to answer your questions about e-cig quality control and after-sales service.