🔧 Q1: What specific services does your e-cigarette OEM program include?
Subheading: OEM Service Scope – From Design to Compliance
A: Our OEM program covers end-to-end solutions. It ranges from concept design to large-scale production.
First, we customize hardware. This includes pod systems, mods, and disposables—all tailored to your brand identity.
Beyond hardware, flexible e-liquid formulation is available. For nicotine, we adjust strengths (0mg–50mg) to meet regional regulations.
For flavor profiles, our team refines options like fruit, mint, or tobacco. Additionally, we optimize PG/VG ratios for local consumer tastes.
Finally, full branding support completes the package. This includes logo printing, compliance-aligned packaging, and regulatory documents for FDA, TPD, and Asian markets.
🎨 Q2: How flexible are you with customization requests? Can we modify existing templates or create entirely new designs?
Subheading: Customization Options – Templates vs. Bespoke Designs
A: Flexibility is a core pillar of our OEM model. We offer two distinct options to fit your needs.
Option 1: Adapt our validated templates. This choice cuts lead time by 30% and reduces upfront R&D costs—ideal for fast market entry.
In contrast, Option 2 supports fully bespoke designs. For this path, our R&D team collaborates closely with your stakeholders.
We deliver 5–10 functional prototypes within 2–3 weeks. These samples allow for iterative testing to perfect your vision.
📜 Q3: Regulatory compliance is critical in the e-cigarette industry. How do you ensure products meet regional standards?
Subheading: Compliance Assurance – From Tracking to Validation
A: Compliance is integrated into every operational step. Initially, we prioritize real-time regulatory tracking.
Our dedicated team monitors FDA (U.S.), TPD (EU), and PMTA requirements. They also track regional rules in Asia, the Middle East, and Latin America.
To reinforce compliance at the source, we source all materials from ISO-certified vendors. This includes food-grade PG/VG and pharmaceutical-grade nicotine.
We conduct rigorous in-house tests: heavy metal screening, nicotine accuracy checks, and leakage resistance trials. Furthermore, third-party labs like SGS and Intertek validate these results.
Before production begins, we share a detailed compliance checklist. This proactive step helps avoid costly delays or market rejections.
🏭 Q4: What are your production capabilities? Can you handle large orders, and what’s the typical lead time?
Subheading: Production Capacity & Lead Times – Scalability for All Orders
A: Our production facility is engineered for high scalability. We operate 12 automated lines 24 hours a day, 7 days a week.
Our baseline monthly capacity reaches 5 million units. With 4 weeks’ advance notice, we can scale this to 8 million units—ideal for large-volume orders.
When it comes to lead times, standard orders (50,000+ units) require 4–6 weeks. This timeline starts post-design approval.
For urgent needs, rush orders (20,000–30,000 units) receive priority scheduling. We deliver these compressed orders in 2–3 weeks.
To prevent disruptions, we maintain buffer stock of key components like batteries and coils. We also partner with backup suppliers for critical materials.
🔍 Q5: What quality control measures do you implement during manufacturing?
Subheading: Quality Control – From Inspection to Transparency
A: Quality control is embedded in every manufacturing stage. We strictly follow ISO 9001 and GMP standards to ensure consistency.
We deploy automated optical inspection (AOI) systems. These tools catch assembly defects, leakage points, and functional anomalies early in the process.
To validate batch quality, we test 5% of each production run. Tests include 1.2m drop trials for durability and battery safety checks.
We also analyze flavor consistency via gas chromatography. This step ensures uniform taste across all units in a batch.
For full transparency, we share a detailed QC report with your team. In the rare case of post-delivery issues, we offer free replacements within 10 business days.
📦 Q6: What’s the minimum order quantity (MOQ) for your OEM partnerships?
Subheading: MOQ & Pricing – Flexibility for New & Established Brands
A: Our standard MOQ is 10,000 units for most e-cigarette products. This threshold balances cost efficiency and accessibility.
It optimizes material sourcing and production run lengths. At the same time, it remains feasible for new brands with limited initial budgets.
To support market testing, we offer a specialized trial batch option. This allows orders of 3,000–5,000 units with full customization.
Trial batches include a 15–20% premium. This fee covers the setup costs associated with small-scale production.
For returning clients, we waive this trial premium as a loyalty benefit. We also add tiered discounts: 5% off for 50,000+ units and 10% off for 100,000+ units.
📋 Q7: How does your collaboration process work from initial inquiry to delivery?
Subheading: Collaboration Process – 6 Phases From Inquiry to Delivery
A: Our collaboration follows 6 clear, sequential phases. Phase 1 begins with a 30-minute consultation via Zoom or phone.
During this call, we align on your goals, target markets, and technical needs. This ensures we’re on the same page from the start.
Phase 2 involves delivering a detailed proposal within 48 hours. This document includes transparent cost breakdowns, a realistic timeline, and a market-specific compliance plan.
Phases 3 to 5 cover design/prototyping, pre-production, and manufacturing. During these stages, we share weekly progress updates and a final QC report.
Throughout the entire process, a dedicated account manager is available 24/7. They address queries and resolve potential bottlenecks quickly.
Phase 6 focuses on delivery coordination. We offer FOB, CIF, or door-to-door shipping and provide a real-time tracking number for visibility.
🛠️ Q8: Do you offer post-launch support, such as troubleshooting or reorders?
Subheading: Post-Launch Support – Troubleshooting, Reorders & Insights
A: Post-launch support is a key part of our long-term partnerships. Notably, we provide 6 months of free technical assistance.
This assistance includes troubleshooting user complaints, such as device functionality issues. We also share best practices for storage and transport.
Additionally, we alert you to regulatory changes that may impact your products. This helps you stay compliant without extra effort.
For reorders, we streamline the process via a dedicated client portal. This portal securely stores your design files and material specifications.
The portal cuts lead time by 30% (down to 2–4 weeks). It also eliminates redundant design approval steps.
To support your growth, we also share quarterly market insights. These include emerging trends (like sour fruit flavors in Europe) and upcoming regulatory proposals.
At the core of our OEM partnerships is collaborative growth. We combine deep industry expertise, strict quality control, and flexible service. Whether you’re launching new e-cigarette lines or scaling existing ones, we turn your vision into safe, compliant, and market-ready products.